What our Customers say...
Crew did a great job and were very polite.
Chris and his staff were professional, courteous, and thorough. They completed the job sooner than expected. Every aspect was explained in detail, and Chris was in constant contact to make sure there were no issues.
Good job! Despite being super busy, they worked me in.
Dean did a great job with clean up after our basement flooded. He made a a stressful event a lot easier on us. We would highly recommend SERVPRO!
At the completion of a Call Center referred loss, in which the customer's email address was obtained, a follow up survey is mailed to the customer by the SERVPRO National Call Center.
Here is a wonderful survey SERVPRO of Southern Cuyahoga County received:
What is the primary reason for the score you gave?
Fast and through completion of their work and helpful advice. Great service.
How likely is it that you would recommend SERVPRO to a friend or colleague?
Our Field Technicians make all the difference! Thank you to our customer!!
Deb and her team were professional, efficient, and well experienced. Deb was particularly good and additionally compassionate, knowledgeable, and supportive through a traumatic time. A valuable asset to SERVPRO.
Buffy, Kris, and Derek were wonderful. My office flooded and they had the job done in 3 days. They worked quickly and as quietly during business hours to get the job done. Very respectful to our customers and employees. Very impressed. Will definitely use them again.
We called Kelly at 6:00pm and she had a crew here by 8:00pm. She was here to oversee the job until 1:30am and showed up the next day to check the progress. Very impressed with the work and the service provided by the whole staff that was involved(Buffy, Kris, Derek, Aaron, and Kelly).
No complaints whatsoever fantastic job! Triple thumbs up!!
Deb Williams was outstanding though out our job and did what was necessary to make sure things were done right with her crew.
I wouldn't change anything about this SERVPRO they did a wonderful job
What a crew, I am thoroughly satisfied. Thank you all! There truly are not enough ways to compliment this wonderful group of SERVPRO employees. Debbie Williams is TOP SHELF! Everyone (Robert, Kris and Nina) worked tirelessly and professional.
Great job. Great team. Especially the project lead Dennis Fosdick. So far I can only say positive things about SERVPRO!
Would use again!!
Awesome work! They were so good I hired them for work outside of the claim!!
They were amazing. Dennis was incredibly knowledgeable. professional, and efficient. The entire crew was very compassionate and hardworking and worked very hard to complete our job! THANK YOU!
Deb, Danielle, Kelly, Eric, and Jason did a wonderful job!! Thank you so much for everything!
The team did an awesome job! They were very polite and very helpful! Thanks again!
Everything was perfect. Chris, Kris and Dennis were incredibly professional!
Deb, Robert, and Beth did an outstanding job!
Great service, explained everything that needed done. Great communication.
The purpose of this letter is to notify you of the pleasure we had in dealing with this specific crew, during a very stressful and sad event for us and our family. Deb did a thorough job of explaining everything to us, and answering all of our panic ridden questions. Their respect for us and our relatively new home offered us a sense of comfort that was much needed as this. They worked extremely hard, without complaints and very few breaks. They accomplished these tasks with as little added mess as possible, and were extremely efficient.
We can’t reiterate enough, what relief and hope they extended to us. They are wonderful people, with a deep sense of determination to help others. This is our first emergency of this kind, involving our home, and its consequences. We ask that you recognize this team, particularly Deb and Kris, who allowed us to see “light at the end of the tunnel”. At a very dark time in our lives as a homeowner. We can’t say enough grateful and respectful things about them. Thank you for responding to our sudden needs, with such a great dedicated crew! We hope we will never have a need for your services again. Nut they are always welcome to stop by to say HI, and see our reconstructed basement that we can partially contribute to their heartfelt effort.
The workers were terrific and courteous just all around good guys.
Buffy, Bob, and Dan were all great!
I really feel that the team, (Deb, Kris, Derek, Chris), you sent went above and beyond the call of duty, I was led to believe that everything would be good when they left, not only was it good, but the team actually showed real concern for our issues. This in hand is rare in business anymore. I hope this never happens again but if it does I will call your helpful staff.
Derek was totally courteous. Made us feel at ease and confident.
Fantastic response!! Great crew, (Deb, Corey, Derek, Bob, Kris, Chris), and great work. Thank you!
The crew members, (Derek, Kris, and Chris), could not have been more professional than what I experienced. They explained all procedures in simple terms. They were very neat about their work. I would absolutely recommend this company to anyone. I was somewhat challenged in my personal knowledge of the problem that occurred at the water damage. They sensed my situation and reactions and were very calm in re-assuring me that I was “In SERVPRO hands."